CUSTOMER EXPERIENCE WITH HYBRIS CUSTOMER RELATIONSHIP

SAP Hybris Customer Experience is a set of solutions that allows a complete and organized interaction between company and customer.

Its technology enables managers and decision makers to gain an integrated and unified view of every user’s purchasing journey, as well as supporting tasks ranging from purchase order to sale, revenue and after-sales services.

The solution adds different modules that help in sales mapping and customer tracking, regardless of the channel chosen. Scalable growth that evolves according to the reality and timing of your business.

Know the modules of this solution:

  • Hybris Commerce
  • Hybris Marketing
  • Hybris Service
  • Hybris Sales
  • Hybris Revenue

TRANSFORMATION AND AGILITY IN ALL CHANNELS

Create relevant experiences for your customer

Marketing, sales force, e-commerce, after-sales service, support and revenue. Everything your business needs to offer a customized and personalized experience.

Infographic - SAP Hybris Solutions for Service
MARKETING

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  • Dynamic customer profile;
  • Management of segmentation of customers and campaigns;
  • Resource management and analytical functions;
  • Marketing for commerce;
  • Loyalty management;
  • Lead management.
SALES

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  • Sales force automation;
  • Performance management of results;
  • Innovative purchasing experience;
  • Increase sales with loyalty programs;
  • Improved retail performance.
TRADE

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  • B2B and B2C trade;
  • Content management and product catalogs;
  • Omni-channel attendance;
  • Experiences directed to each sector or public;
  • Contextualized merchandising;
  • Trade for small and medium enterprises.
REVENUE

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  • Management of subscription requests;
  • Agile quality control;
  • Collection and Billing;
  • Versatile document management;
  • Financial management of customers;
  • Consolidated billing.
SERVICE

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  • Comprehensive self-services;
  • Customized services;
  • Customer service from anywhere;
  • Integrated on-site service;
  • Update of data and information in real time.
BENEFITS

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  • Increase engagement between customer and company;
  • Provides multi-channel access;
  • Provides personalized interactions;
  • Enables fast resolutions;
  • Rely with greater mobility;
  • Presents end-to-end excellence services.